1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

• Contact information: Your name, email address, telephone number, and other details you provide when contacting us.
• Enquiry information: Details included in messages, requests, feedback, or service enquiries.
• Booking information: Where applicable, stay preferences, requested dates, guest details, and information necessary to process a reservation.
• Technical information: Browser type, device information, IP address, approximate location derived from technical data, pages visited, and access timestamps.
• Usage information: Information about how visitors navigate and interact with our website, where such collection is enabled.

We aim to collect only information that is reasonably necessary for the relevant purpose. Please avoid including sensitive personal information in general enquiry forms.

2. How We Use Your Information

Information may be used for legitimate operational purposes, including:

• Responding to enquiries and requests.
• Managing reservations and providing requested services, where applicable.
• Communicating important updates relating to your enquiry or stay.
• Maintaining, operating, and improving our website.
• Monitoring website performance and resolving technical issues.
• Preventing unauthorized activity, misuse, and security incidents.
• Meeting applicable legal and regulatory obligations.

We will not use personal information for purposes incompatible with those explained here unless permitted by applicable law or with any required consent.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functionality, remember preferences, understand website usage, and improve the visitor experience.

These technologies may include:

• Essential cookies: Support basic website functions and security.
• Preference cookies: Remember selected settings where available.
• Analytics cookies: Help us understand visitor activity when analytics tools are enabled.

You can manage cookies through your browser settings and, where provided, our cookie preference controls. Disabling certain cookies may affect website functionality. Non-essential cookies will be used only in accordance with applicable consent requirements.

4. Sharing of Information

We do not sell personal information as part of our stated privacy practices. We may disclose information in limited circumstances, such as:

• Service providers: Website hosting, maintenance, communication, booking, or technical support providers acting on our behalf.
• Operational requirements: Authorized personnel who need the information to respond to your request or provide a service.
• Legal obligations: Where disclosure is required by applicable law, a valid legal process, or a competent authority.
• Security and protection: Where reasonably necessary to investigate suspected fraud, protect rights, or address security concerns.

Any sharing will be limited to what is reasonably necessary for the relevant purpose and subject to applicable legal requirements.

5. Third-Party Websites and Services

Our website may contain links or integrations that lead to external websites or services. These services may operate under their own privacy policies and practices.

We are not responsible for the privacy practices of external websites that we do not operate. We encourage visitors to review the applicable privacy information before submitting personal details through an external service.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide requested services, maintain appropriate records, resolve disputes, and meet legal obligations.

Retention periods may vary depending on the type of information and the circumstances of its collection. When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to applicable law.

7. Data Security

We take reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.

However, no website, electronic transmission, or storage method can be guaranteed to be completely secure. Visitors should exercise care when transmitting information online.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally applicable.
• Withdraw consent where processing relies on consent.
• Object to or request restrictions on certain processing activities where such rights apply.
• Raise a concern or submit a privacy-related complaint to the appropriate authority.

To exercise an applicable right, please contact us using the details below. We may need to verify your identity before processing a request. Some requests may be limited by legal obligations or other lawful grounds.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent or other safeguards are required. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take suitable action where required.

10. International Data Processing

Depending on the services used to operate this website, information may be processed or stored in locations outside your state or country. Where applicable, we will take steps required by law to ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, operations, or applicable legal requirements. Any revised version will be published on this page with an updated revision date.

We encourage visitors to review this page periodically to stay informed about our privacy practices.